Conflict Resolution Awareness

Service Description

Our Conflict Resolution Training course helps users to effectively deal with the conflict they may face at work, particularly for those working in a customer-facing role or who deal with potentially challenging situations. This conflict management training course will inform your staff of the potential causes of conflict and how they can de-escalate or retain control of a situation, through to safely resolving potential conflicts before they reach crisis point. Learning Outcomes: 1. Describe common causes of conflict  2. Identify some of the early signs of conflict  3. Explain how to de-escalate and retain control of a situation  4. Discuss how to safely resolve potential conflicts

Cancellation Policy

To cancel, please contact us within 48 hours of receiving the confirmation email to receive a full refund. Any cancellation after that period will result in a refund of 50% fees paid.

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